Terms & Conditions

We strive to provide our customers with the highest quality products and exceptional service. However, we understand that there may be instances where you need to return a product. Please read our refund and returns policy carefully to ensure a smooth experience:

     

      1. Refunds:

           

            • We offer refunds on products purchased directly from our website within 30 days of delivery.

            • To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.

            • Refunds will be issued to the original payment method used for the purchase.

            • Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error.

        1. Returns:

             

              • If you receive a defective or damaged product, please contact us immediately at admin@dogtagwhiskey.com to arrange for a return or exchange.

              • We will replace the item or issue a refund upon receiving the returned product.

              • Returns must be initiated within 30 days of delivery.

          1. Non-returnable items:

               

                • Gift cards are non-returnable and non-refundable.

            1. How to initiate a return:

                 

                  • Please contact our customer service team at [contact email/phone number] to initiate the return process.

                  • Provide your order number and reason for return in your communication.

                  • Once your return request is approved, we will provide instructions for returning the product.

              1. Cancellation Policy:

                   

                    • Orders can be cancelled within 24 hours of purchase for a full refund.

                    • After 24 hours, orders cannot be cancelled as they may have already been processed and shipped.

                1. Exchanges:

                     

                      • We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us.

                  1. Refund Processing Time:

                       

                        • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

                        • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 days.

                    1. Contact Us:

                         

                    By purchasing from Dog Tag Whiskey, you agree to abide by our refund and returns policy outlined above. We reserve the right to update or modify this policy at any time without prior notice.

                    Last updated: 28 March 2024

                    We strive to provide our customers with the highest quality products and exceptional service. However, we understand that there may be instances where you need to return a product. Please read our refund and returns policy carefully to ensure a smooth experience:

                    1. Refunds:

                      • We offer refunds on products purchased directly from our website within 30 days of delivery.
                      • To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.
                      • Refunds will be issued to the original payment method used for the purchase.
                      • Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error.

                    2. Returns:

                      • If you receive a defective or damaged product, please contact us immediately at admin@dogtagwhiskey.com to arrange for a return or exchange.
                      • We will replace the item or issue a refund upon receiving the returned product.
                      • Returns must be initiated within 30 days of delivery.

                    3. Non-returnable items:

                      • Gift cards are non-returnable and non-refundable.

                    4. How to initiate a return:

                      • Please contact our customer service team at [contact email/phone number] to initiate the return process.
                      • Provide your order number and reason for return in your communication.
                      • Once your return request is approved, we will provide instructions for returning the product.

                    5. Cancellation Policy:

                      • Orders can be cancelled within 24 hours of purchase for a full refund.
                      • After 24 hours, orders cannot be cancelled as they may have already been processed and shipped.

                    6. Exchanges:

                      • We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us.

                    7. Refund Processing Time:

                      • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
                      • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 days.

                    8. Contact Us:

                    By purchasing from Dog Tag Whiskey, you agree to abide by our refund and returns policy outlined above. We reserve the right to update or modify this policy at any time without prior notice.

                    Last updated: 28 March 2024

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